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Data Protection & Confidentiality
Privacy Policy
Boat Mobile Store (BMS) respects your privacy and is committed to protecting your personal information. This Privacy Policy details our data collection practices, security protocols, and your statutory rights regarding data privacy in Ghana.
Last Updated: January 2026 • Compliant with Ghana Data Protection Act, 2012 (Act 843)
1Personal Information We Collect
When you interact with our webstore, visit a physical retail branch, or communicate with our WhatsApp support, we collect information necessary to fulfill your orders and register device warranties:
Customer Identity & Contact Data
Full name, telephone / WhatsApp phone number, billing address, and verified email address for order notifications.
Hardware & Warranty Identifiers
Product serial numbers, IMEI1/IMEI2 codes, MAC addresses, and model specifications registered to validate your 1-year warranty coverage.
Transaction & Invoicing Details
Payment reference numbers, Mobile Money transaction IDs, store pickup receipts, and Ghana Revenue Authority (GRA) e-VAT documentation.
Technical Browsing Data
IP addresses, browser type, anonymous referral tracking, and session cookies used solely for cart persistence and comparison tray features.
2How We Utilize Your Information
- Order Fulfillment & Dispatch: Processing purchases, coordinating insured express couriers, and preparing store pickups.
- Transactional Notifications: Sending automated order status updates, courier tracking numbers, and digital tax receipts via SMS and WhatsApp.
- Warranty Administration & Returns: Verifying eligibility for the 7-day return window and maintaining 1-year manufacturer warranty records.
- Fraud Prevention & Security: Detecting suspicious transactions, preventing identity theft, and safeguarding customer account credentials.
3Zero-Storage Payment Security Protocol
Boat Mobile Store prioritizes highest-tier financial security. We strictly adhere to a Zero-Storage Architecture for financial credentials:
We never store, log, or have access to: Credit card numbers, CVV security codes, bank account credentials, or Mobile Money PINs.
All card transactions and Mobile Money prompts are executed securely through PCI-DSS Level 1 certified payment gateways and telecom aggregators operating with 256-bit TLS encryption.
4Third-Party Service Providers
We do not sell, rent, or trade your personal information to third-party advertisers. Data is shared exclusively with authorized service partners strictly necessary for operations:
- Authorized Logistics Couriers: Delivery address and recipient telephone numbers to facilitate door-to-door transit.
- Manufacturer Warranty Centers: Device serial/IMEI numbers shared with certified technicians for authorized repair validation.
- Statutory Tax Authorities: Transaction totals reported to the Ghana Revenue Authority (GRA) for legal fiscal compliance.
5Your Data Rights Under Act 843
Under the Data Protection Act, 2012 of the Republic of Ghana, you possess distinct legal rights regarding your personal information:
Right to AccessRequest a full copy of your registered profile and purchase records at any time.
Right to RectificationUpdate inaccurate telephone numbers, delivery addresses, or billing details.
Right to ErasureRequest deletion of non-statutory personal data when transactions conclude.
Questions regarding our privacy practices or data handling?